H & H
Training and Consulting
Uk Tourism and Hospitality Consultancy
Tourism and Hospitality Consultancy.
Nigel Hamilton MHCIMA has built up wide experience within the UK tourism and hospitality industry over a 25-year period and is able to offer a range of bespoke consultancy services; specialising in feasibility of new start up of small hospitality businesses.
He is also able to offer a range of training courses in food hygiene and managing health and safety.
Before embarking on your dream venture, get an experienced second opinion, who is  not involved financially or emotionally, and will tell you how it is; NOT what you might like to hear!
Types of hospitality business:
B & B’s, Holiday Cottages, Small Hotels, coffee shops, café bars, sandwich bars, venues using volunteer labour; and waterway related,
Areas available for consultancy:
Feasibility of new hospitality businesses-
•    Extensive experience of new business set up and the challenges facing new entrants to the industry.
•    Why do so many new hospitality businesses fail within 3 years?
•    Exit strategies.
•    Building successful businesses.
•    Identifying your target market.
•    Location analysis.
•    Identifying markets,
•    Effective use of marketing and advertising media,
•    Web sites,
•    Press releases.
•    Avoid expensive mistakes.
•    Relationships with tourist boards and marketing organisations
Design Criteria of premises:
What do you actually need to successfully operate a business- avoid expensive mistakes in buying boats suited to private rather than commercial needs.
Design to maximise sales and minimise maintenance.
Recruitment and training of operational staff:
Extensive experience of sourcing, recruiting. Interviewing new staff.
Health and safety- how to manage it in a waterways environment
Food Hygiene training tailored for boat operations.
How to manage volunteers.
Operational Management:
•    What do you legally have to comply with?
•    The labyrinth of government legislation.
•    How to manage staff and guests effectively.
•    Location and product planning to promote sales.
•    In house or out sourcing of services
Combating fraud:
Mystery shoppers, cash handling procedures, simple book keeping, motivating staff,
Menu planning, Liquor licences, liability issues, budgeting, catering equipment, ergonomic layouts of premises